HIGH SEVERITYAUDIT LEDGERID: inc_001

Incident Dossier & Evidence Stack: inc_001

Birmingham Central Autocentre (Depot #101) • Escalated via Google Chat

1. Survey & Customer Context

Customer Profile

driver.johnson@example.com

NPS Feedback Score

2 / 10

Customer Quote

"Fitting bay delayed by 45 minutes past my booked slot. Counter staff were overwhelmed."

Public Review Policy

Neutral Google Review link dispatched (strict un-gated anti-bias policy).

Places Insights (Birmingham Cluster)

• Local Competitor Avg Rating: 4.3★ (vs Depot #101: 4.1★)

• Competitor Review Volume: 380 reviews / mo

• Maps Grounding Sentiment: Competitors lead on wait time turnaround.

BigQuery Regional Anomaly

Depot #101 slot delay is +32% above regional baseline during Saturday peak hours.

14:10Survey submitted (Rating: 2/10)

14:11Long Horizon generated incident dossier

14:12Interactive card posted to Google Chat

14:15Manager Sarah assigned compensation offer

SHA-256 LEDGER HASHe3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855