OPERATIONSAUDIT PROTOCOL REV 9F82D1

Regional Operations & Incident Command Center

Multi-location Autocentre NPS telemetry, Google Chat incident escalations, and Places Insights.

LIVE TELEMETRY

Active EscalationsCRITICAL

1 Unresolved

Depot #101 (Birmingham)

Network NPS+8.2%

+64

30-Day Rolling Score

Cart RecoveryA2A LOOP

18.4%

Stalled Checkout Reclaim

OOS AP2 SettlementPRE-AUTH

£14,280

Autonomous Match Volume

Real-Time Google Chat Escalation Queue

Live Stream Connected

HIGH SEVERITYBirmingham Central (#101) • Fitting Delay (+45m)INC_001

Customer NPS: 2/10 • Escalated to Google Chat Space • Assigned: Sarah Jenkins (Operations Lead)